Shipping policy

Once your product is made, it will be shipped via FedEx. Should current events change our production and/or shipping schedule, you will be notified via email. We are not able to ship to P.O. boxes. Please email [email protected] for more information.

21+ SIGNATURE REQUIRED FOR DELIVERY:

By law, all alcohol orders require an adult signature for delivery.

  • The Customer is responsible for having an adult, 21+ years of age or older, available to sign for & accept the shipment.
  • Please send your wine to a home or business address where an individual at least 21 years of age is available during regular business hours to sign.
  • Package will NOT be left without an adult signature

FedEx DELIVERY:

FedEx will make up to 3 delivery attempts and it is the responsibility of the Customer to make alternate arrangements if necessary. After 3 attempts, your package will be sent back to Mano’s Shipping Department. You will then be notified if you would like the package sent back to you. Each shipment is subject to additional shipping charges.

Failed Delivery: The customer is responsible for the original shipping charges if they would like a refund of a non-customized bottle due to a failed delivery attempt. Failed delivery attempts include but are not limited to: Customer not having an adult present to sign for the package, Incorrect address input into the order or recipient refusing delivery.

Re-shipment of order: The Customer is responsible for any re-ship fees.

States we cannot ship to: Arkansas, Alaska, Delaware, Mississippi, New Hampshire, South Dakota & Utah. You will be notified when ordering if a state you've selected is not allowed. Shipping is available to Hawaii through our customer service representatives only. Please contact us for more information and a shipping quote. [email protected] or 816.471.4472

Our shipping packages: Our shipping boxes have our logo and other marketing information printed on them, as well as a message that the package contains alcohol. If you are planning on gifting one of our items, we suggest you ship to an address where the recipients surprise won't be spoiled! Not sure what to do? Email our associates, [email protected] and they'd be happy to help you!